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Terms and Conditions

General Information

Please read these Booking Conditions carefully. They include important information you will need to know before you book a Tauck holiday with us, and contain information about the Tauck holiday you have booked and form part of the contract entered into for your travel arrangements. These Booking Conditions are subject to change and the applicable terms will be confirmed to you at the time of booking.


Inclusive Prices in Australian Dollar and Per Person

2021 prices are per person in Australian dollars. Prices include: all accommodations (see below); airport transfers and land transportation as detailed in the cruise itinerary; basic internet where available in hotel rooms and aboard riverboats (service levels are not guaranteed); entertainment and special dinners as arranged by Tauck; shore excursions and sightseeing; standard luggage handling (see next column); services of Tauck Directors, Cruise Directors, and local guides. Meals are included as specified. Onboard ship, limited complimentary beverages including regional wine, beer, premium spirits, coffee, tea, water and soft drinks. All appropriate gratuities for luggage handling, bellmen, doormen, dining room servers and local guides are included. 

Tauck Director and Tauck Cruise Director gratuities are included on all European river cruises.

 

Luggage Handling and Restrictions

Normal luggage handling is included in the cruise cost. Due to space restrictions on our riverboats, we ask that you please limit your checked luggage to one suitcase per person weighing no more than 23 kg. Allowances and restrictions for checked and carry-on luggage vary across airlines, so we urge you to verify your airline’s current number of items, size and weight limits to avoid overage fees, which can be expensive. Tauck cannot be held liable for additional fees or inconveniences imposed by your airline.


Itinerary Changes & Price Flexibility

Tauck will make every effort to operate all cruises as published. Tauck reserves the right to alter or curtail the itinerary, or substitute sightseeing, ports, hotels, and / or conveyances as deemed necessary. Any savings realised by these changes will be refunded to guests. Any added expense will be covered by Tauck. Although not expected, prices may be modified due to errors or unexpected factors not anticipated.


Before You Go

Travel Well Pledge & Waiver of Liability for COVID-19

The safety and comfort of our guests has always been of paramount concern to Tauck. However, because there is no way to eliminate all possible risks while traveling with Tauck, we cannot assume liability in the unlikely event you contract COVID-19. Therefore, in order to travel with us you will be required to sign our Travel Well Pledge and Waiver of Liability for COVID-19. To review the documents, please go to tauck.com.au/travel-requirements or ask at booking.


Itinerary Changes & Price Flexibility

Tauck will make every effort to operate all cruises as published. Tauck reserves the right to alter or curtail the itinerary, or substitute sightseeing, ports, hotels, and / or conveyances as deemed necessary. Any savings realised by these changes will be refunded to guests. Any added expense will be covered by Tauck. Although not expected, prices in this brochure may be modified due to errors or unexpected factors not anticipated at the time of printing.


Passports & Visas & Immunisations

Guests are required to carry a passport valid for at least 6 months after your return flight date. Visas remain the responsibility of the travel advisor and / or guest. Please contact the appropriate consulates for the most up to date information regarding visas. Please check with a travel medicine specialist or local health department for specific recommendations and / or requirements for immunisations. All matters relating to compliance with the laws and regulations of all immigration authorities are solely the guest’s responsibility


Transportation Security

Travellers must provide their passport number, date of birth and gender as they appear on their passport or government-issued ID to Tauck at time of booking for all cruises. Tauck must provide this information before departure or you may be denied boarding. 


Health and Safety

Please consult your physician for pre-departure health advice. Tauck regrets that it cannot provide special assistance for walking, wheelchairs, motorised scooters, dining or other personal needs. Guests needing such assistance must be accompanied by an able companion who will assist them. We regret that some itineraries cannot accommodate wheelchairs or motorised scooters.

Tauck reserves the right to terminate the cruise of any person who has a health condition that creates a hazard to other guests, is abusive of others or whose behavior is disruptive. Tauck will make no refund and will accept no liability for persons who must leave the trip.

 

Photography and Video on Tour

Occasionally, Tauck will use photographs and / or video taken on tour by fellow guests, your Tauck Director or professional photographers for use in print, internet and other promotional purposes. If you prefer that your image not be used in any marketing activities, please notify your Tauck Director at the start of your tour.

Airline Reservation Services

International airfare may be purchased through Tauck. By using Tauck’s air services, you agree that Tauck, in purchasing, selling or otherwise arranging air transportation, is acting only as your agent with air carriers, who are independent contractors. Tauck is not liable or responsible for any accident, death, personal injury, illness, property damage, delay or other loss or expense of any nature whatsoever arising directly or indirectly out of any act of God, or any actions or omissions (including any failure to provide services) or default of, any carrier. Your airline ticket purchased through Tauck constitutes a contract between yourself and the airline. Tauck is not liable for, and does not assume responsibility or accept claims with regard to: seat assignments, name changes, schedule changes, flight changes, missed connections, cancellations, claims for a refund or reimbursement of airline ticket fees, or any other loss or expense incurred by you for any reason whatsoever. Tauck must handle ticketing for Tauck’s special fares, which are subject to availability and cannot be guaranteed until reserved. Special fares cannot be combined with any other promotional offer. Tauck’s air services must be purchased in conjunction with a Tauck cruise or tour. Electronic ticket numbers will be mailed with final documents. Should you cancel or change your flights before or after departure, all airline cancellation and change fees will apply. It is the guest’s responsibility to confirm all departures 24 hours in advance and to be aware of any changes by the carrier.

 

How To Make a Reservation

See your travel advisor, or call Tauck at 1800-178-489 to make a reservation.


Payment Due Dates and Deposit Amount

To hold space up to time of “Final Payment,” a non-refundable and non-transferable deposit for each tour booked must be received by the “Deposit Due Date” or your space is automatically released.

 

Cancelling Within 10 Days of Initial Deposit

Within the first 10 days after you place your initial deposit, you may cancel your reservation for any reason with no cancellation fees.

 

Deposit Protection Plan

Tauck provides “Deposit Protection Plan” at a cost of AUD $75 per person per cruise. The cost is non-refundable and non-transferable and must be paid at the time of booking with your deposit. It only applies when you cancel your tour or cruise prior to final payment date. The deposit held in credit will exclude fees imposed by third parties related to air, rail travel, hotels, transfer or applicable cruise cabins. When booking airfares through Tauck (including when taking advantage of a special offer that includes air travel), standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. We will only credit the remainder of deposit to a future tour or cruise booking if you book within 24 months of cancellation of the original Tauck tour or cruise. This offer expires after the 24 months. We will only credit the remainder of the deposit to a future tour or cruise booking Balance Due and it can’t be used as a credit for the initial deposit of a future tour or cruise booking. The Tauck “Deposit Protection Plan” only covers a Tauck tour or cruise and it does not replace Travel Insurance, which we recommend at the time of booking.

Final Payment is due to Tauck 60 days before departure for land trips, and 120 days before departure for cruises and rail journeys. Bookings without full payment at this time may be subject to cancellation without notice. Failure to make payment will be considered a cancellation by the guest and all applicable cancellation fees will apply.

 

Personal Travel Documents 

Upon receipt of final payment, your travel documents will be sent by first class mail or electronically; they will include electronic airline ticket numbers (when applicable), joining instructions, hotel lists, a reading list, clothing suggestions, cruise itinerary, luggage tags, and other pertinent information. For any reservation made within 30 days of the tour departure date we recommend overnight mailing service to ensure timely delivery. The additional expense will be added to your tour cost.


Extreme Circumstances

In the event of an act of God, war (declared or undeclared), terrorism, accident, natural disaster, outbreak of disease, pandemic, quarantine, decisions by governments, or other similar event or circumstance beyond Tauck’s control, Tauck reserves the right to issue a credit to you in lieu of a money-back refund, applicable to a future Tauck journey.

 

Travel Insurance

We recommend that all guests independently purchase comprehensive Travel Insurance for the full purchase price of the tour as well as air and / or land program arrangement costs plus medical coverage.

 

Travel Insurance and Travel Guidelines

 

We recommend that all guests independently purchase comprehensive Travel Insurance for the full purchase price of the tour as well as air and / or land program arrangement costs plus medical coverage.

 

Some countries have instituted new measures like COVID-19 testing requirements, health insurance coverage minimums, or other specific restrictions on travel. These guidelines are in addition to, and may go beyond, Tauck’s requirements. Please check your trip’s destination(s) for any specific requirements that may be enforced.

 

If You Have to Cancel

Regardless of reason, cancellations of confirmed bookings result in costly penalties and fees from hotels, ship operators and other travel providers. Therefore, the per person fees listed below will apply:

 

Tauck Land Tours


60 days or more before departure
Loss of Deposit

 

59–8 days before departure

25% total cost of tour

 

7 days or less before departure

50% of total cost of tour

 

 

Tauck Cruises and Train Tours

120 days or more before departure:
Loss of deposit, per person

119–60 days before departure:
50% of tour cost

59–1 day before departure:
100% of tour cost

 

For services included in your booking that are not provided by Tauck, additional cancellation fees may be incurred.

Travel Professionals may impose their own cancellation fees.

Time of cancellation is when notice is received in Tauck’s Wilton, CT office.

In the event of an unforeseen circumstance beyond our control, Tauck reserves the right to amend the cancellation terms outlined herein.

 

Tour Interruption Fees

If you have to interrupt your tour en route, you may be entitled to a refund for the unused land portion if it exceeds 24 hours; certain restrictions apply. Such refunds are based upon the number of overnights missed less a fee of AUD $50 per person per day for unused transportation and other fixed expenses.

 

Partial Room Cancellation

A person who cancels or leaves a tour while a roommate remains constitutes a cancellation of one type of accommodation and rebooking of another type of accommodation. The price charged to the remaining person is the new, higher price for the new accommodation.


Privacy Policy
 

Information collected in the booking process will be treated in accordance with Tauck’s Privacy Policy. This policy can be found at: tauck.com.au 
Tauck reserves the right to change deposit, payment and cancellation terms & conditions without prior notice. 


Before You Book


Before booking your journey, please be advised that many contain active experiences and may include touring in areas where modern amenities, like air conditioning, are not available. To access touring locations, you may need to walk considerable distances and stand on uneven terrain like cobblestones. Travellers must be in good health; consult your physician for pre-departure advice.


Amendments

For changes made to travel arrangements after final payment an amendment fee may be charged.  Amendment fees are not charged for upgrades, unless travel documents need to be reissued. All amendments must to be communicated to Travel the World via telephone or email correspondence. It is the agent’s /guest’s responsibility to ensure amendments have been made and confirmed. Changes and modification requests to a booking (name amendments, tour amendments etc) will not be accepted through a booking form.


Not Included in Price

The tour price does not include your airfare and related taxes and fees to the tour departure point and from the cruise ending point. As a service, Tauck will make hotel reservations before or after your trip on a space available basis upon request. These hotel charges will be added to your tour cost. Personal Expenses such as phone calls, room service, alcoholic and bar beverages, laundry, airline excess luggage charges (as noted above) and other optional incidental extras are not included.


Luggage Responsibility

Although every effort is made to handle guests’ luggage carefully, we cannot be responsible for loss or damaged luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline and ground transportation handling. It is important to have adequate insurance to cover these eventualities.

Documentation

Documents are prepared in the USA and will be sent approximately 3 weeks prior to the commencement date of the tour. It is most important all reservations be made in the full passport name of guests travelling. If changes are required after documentation has been issued, fees may be charged. The departure date from Australia should be provided for all guests so documents can be requested and received before guests depart. This information is required to be completed on the booking form and should be returned with deposit to avoid any delays with documentation. On occasions where documents are unable to be received before guests’ departure, Electronic Documentation may be issued.

Guaranteed Departures

Tauck reserves the right to cancel or offer alternate departures if deemed necessary. Tauck do not "guarantee" any tour departures. Tauck makes every effort to operate all tours with guests booked. Tauck does not have a set/exact number that decides or confirms a tour departure. It is a very rare occurrence that Tauck ever has to cancel a tour departure due to low numbers.

For further information, please refer to the applicable Tauck brochures

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