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Terms & Conditions

General Information

Please read these Booking Conditions carefully. They include important information you will need to know before you book a Tauck holiday with Us, and contain information about the Tauck holiday you have booked and form part of the contract entered into between you and Travel the World for your travel arrangements. These Booking Conditions are subject to change and the applicable terms will be confirmed to you at the time of booking.

2017 Holiday Prices in Australian Dollar and Per Person

Prices include all accommodations, airport (excluding travel to/from your home to the airport) and train transfers, entertainment, special dinners, land and cruise transportation, sightseeing, shore excursions, luggage handling, and services of local guides, naturalists and Tauck representatives as detailed in the brochure. Meals are included as specified in the brochure. Complimentary basic Internet is included where available in hotel rooms; service levels are not guaranteed. All appropriate gratuities for bellmen, doormen, dining room servers, ship staff and local guides is included and no additional sums will be required to be paid by you for such services. Tauck representatives and Cruise representative’s gratuities (where applicable) are included on all European River Cruises and Small Ship Cruises. Tauck representatives and Driver gratuities are not included for land tours and should be extended on a voluntary, individual basis.

Some travel arrangements (e.g. flight tickets purchased specifically from certain airlines) may not be refundable or transferable after your booking has been made and any alteration request may incur a cancellation charge of up to 100% of that particular part of the holiday arrangements. Please see the Booking Conditions for further details on cancellation charges that may apply to you.

On-Tour Flights

All on-tour flights integral to the published itinerary are included. Incremental optional flight-seeing excursions that augment a guest experience while visiting a specific destination may be purchased through Travel the World at the time of booking or while on tour. Please check individual flights for any luggage weight limitations.

Luggage Handling and Restrictions

Luggage handling is included in the tour cost. Due to space restrictions, we ask that you please limit your checked baggage to one suitcase per person weighing no more than 23kg (50 pounds) and with overall dimensions (length + width + height) not exceeding 62 inches. Most airlines require that checked luggage does not exceed the weight of 23kg per piece. Luggage exceeding the maximum restrictions is subject to expensive overage fees or is at risk of being left behind. Many airlines are now charging fees for checked luggage, regardless of the number of bags. Airlines revise luggage policies frequently, and often without notice; therefore Tauck cannot be held liable for additional fees or inconveniences imposed by the airline. We urge you to check with your airline before travelling to verify current number, size and weight limits.

Please note: Tours with on–tour flights as part of the itinerary are subject to separate weight restrictions for checked luggage. Please enquire upon booking or refer to your destination on our website at tauck.com.au for these restrictions. Additionally, guests on tour should limit their hand luggage to a small carry–on piece and only those items needed during the day. Most modern sightseeing motor coaches offer limited space for numerous or large items. Space under seats or in overhead racks is typically small, and designed to accommodate items like coats, hats, handbags, small camera bags, etc. Items too large to fit underneath seats or in overhead racks must be stored in the luggage bays beneath the motor coach and may not allow for access during daytime travel.

Itinerary Changes & Price Flexibility

Tauck pledges to make every effort to operate all cruises and tours as advertised. Tauck reserves the right to alter or curtail the itinerary, or substitute sightseeing, ports, hotels and / or conveyances as deemed necessary.  Due to changing weather conditions, navigation along the rivers and passage under bridges may be impacted by high or low water levels, necessitating a change in itinerary to complete our journey. Any savings realized by these changes will be refunded to passengers. Any resultant added expense will be covered by Tauck.  Note: Although not expected, prices in the brochure maybe modified due to unexpected significant factors not forecasted at the time of printing.

Hotel Rooms Before or After Cruises or Tours

To avoid jet lag, many guests prefer to make hotel arrangements before their cruise or tour departs. As a service, Tauck will make hotel reservations before or after your cruise or tour, subject to availability, upon request. Hotel charges will be added to your cruise or tour cost. Airport transfers will be including for these bookings.

Personal Expenses

Phone calls, room service, alcoholic and bar beverages, laundry, airline excess luggage charges and other optional incidental extras are not included except as detailed on European river and small ship cruises.

Photography and Video on Tour

Occasionally, Tauck will use photographs and/or video taken by fellow guests or your Tauck Director on tour for print, internet and other promotional purposes. If you prefer that your image not be used in any marketing activities, please notify your Tauck Director.

Tour and Cruise Pricing

Doubles are priced for two people sharing a room or cabin; two-bedded rooms or cabins with a private bath are usually reserved for doubles. Triples are often a two-bedded room plus a rollaway bed and are not recommended for comfort.

Single Rooms

Since hotel rates are per room, the cruise price for rooms occupied by one person is higher than those where two or more persons share the cost of a room. In Europe, most single rooms are smaller than double rooms and only have one bed. Special single rates are available on select departures of select journeys as noted on individual tour pages; these special single rates are not transferable to other departure dates.

Booking Conditions

To Make a Reservation

See your travel agent or phone Travel the World with full first and last name (as it appears on your passport), address and hometown if all persons. We will give you a “Deposit Due Date” up to which time space is tentatively held:

TRAVEL THE WORLD
Level 1, 171 Clarence St
SYDNEY NSW 2000

Mon – Fri:  9:00 AM – 6:00 PM  NSW Time 
Phone:  Reception: 1300 732 300
  Travel Agents: 1300 857 437
Fax:  02 – 9290 2812 
Email:  reservations@tauck.com.au

Booking

It is important the reservation is booked using full names as per passport.  Fees may apply to amend names after booking is confirmed.  By confirming your booking with payment you are agreeing to the terms and conditions below and those outlined in the relevant Tauck brochure and/or Tauck website.  No responsibility will be taken by Travel the World or Tauck for incorrect information supplied by guest/s.

Booking Forms

It is a mandatory requirement of Tauck & Travel the World that a booking form is fully completed and returned with deposit. The booking form should have been sent with the initial Travel the World invoice. If you have not received the Tauck /Travel the World Booking form, please contact Travel the World. Failure to return a completed booking form may cause delay in documentation. It is also crucial that Travel the World and Tauck have accurate flight information including arrival and departure times otherwise services including pre and post transfers provided by Tauck  may not be able to be accommodated. Electronic booking forms can be downloaded from the Travel the World website - traveltheworld.com.au/promotions/Tauck-Booking-Form.html.

Deposit

In order to hold space beyond option date, a NON-REFUNDABLE and NON-TRANSFERABLE DEPOSIT is required by the due date shown on your Travel the World invoice. Bookings made within 100 days of departure from Australia will require full payment upon confirmation. The deposit amount varies according to the type of tour and destination. Please contact Travel the World for the specific amounts and details. If a deposit is not received at Travel the World by the due time / date shown on invoice, the booking will automatically cancel.

Tauck requests an upfront deposit on a tentative booking for a tour departing less than 60 days and/or tour space is no longer held, by Tauck. This goodwill deposit is required before space will be retrieved. The deposit is fully refundable should Tauck not be able to confirm tour space, however once all tour space is confirmed deposit is non-refundable and full payment is due immediately.

The amount of deposit payable in respect of your Tauck holiday will be confirmed to you at the time of your booking.

Final Payment is due as specified on the invoice. Bookings without full payment at this time may be subject to cancellation without notice. Final Documents are sent by express post at least 3 weeks prior to tour departure. They include joining instructions, itinerary, luggage tags, and other pertinent information

*Force Majeure: means any unusual, unforeseeable or extraordinary circumstances beyond our (or Tauck Inc’s) control, including (but not limited to) an act of God, war (whether declared or undeclared), terrorism, riot, accident, natural or nuclear disaster, outbreak of disease, industrial dispute, fire, adverse or severe weather conditions or other event or circumstance beyond our (or Tauck Inc’s) control that contributes to or results in cancellation rates above our historical cancellation rates in the absence of such event or occurrence, Travel the World reserves the right to issue a credit to you for use against a future Tauck holiday in lieu of a refund to you.

Payments

Tauck pricing is per person is in Australian Dollars. For payment by cheque, please contact Travel the World for further details. Travel the World & Tauck accepts MasterCard, Visa and American Express. Merchant fees and other conditions may apply please contact Travel the World for more information.

For other payment methods, please contact Travel the World for details

Final Payment

Final payment is due at Travel the World 100 days prior to the cruise/tour departure. If a booking is made within 100 days of departure, full payment will be required upon confirmation.

Cancellations

All cancellation requests must be submitted to Travel the World no later than 2pm EST/EDT on a scheduled NSW working business day for the booking to be cancelled that day. Cancellations received after 2pm will not be processed until the following NSW working business day. Cancellation Fees and charges are calculated from the date the cancellation is processed by Travel the World.

Cancellation fees apply to the entire cruise booking, including cruise fare, non commissionable fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages

Tauck World Discovery will charge cancellation fees on all tours as per brochures or website. Cancellation amounts are based on tour, destination and time of cancellation

Below is a guideline to Tauck’s Cancellation Fees including Travel the World Administration fee and are subject to change at anytime

Land Tours
60 days or more – Deposit amount + TTW Administration Fee
59-8 days – 25% of tour cost + TTW Administration Fee
7 or less days – 50% of tour cost + TTW Administration Fee

River Cruise, Small Ship and Events
90 days or more – Deposit amount + TTW Administration Fee
89-46 days – 50% of tour cost + TTW Administration Fee
45 days or less – 100% of tour cost + TTW Administration Fee

Cruise Interruption Fees

If you have to interrupt your cruise en route, you may be entitled to a refund for the unused land portion if it exceeds 24 hours, certain restrictions apply. Such refunds are based upon the number of overnights missed less a fee of AUD50 per person per day for unused transportation and other fixed expenses.

Partial Room Cancellation

A person who cancels or leaves a tour or cruise while a roommate remains constitutes a cancellation of one type of accommodation and rebooking of another. The price charged to the remaining person is the new, higher price for the new accommodation.

Amendments

For changes made to travel arrangements after final payment an amendment fee may be charged.  Amendment fees are not charged for upgrades, unless travel documents need to be reissued. All amendments must to be communicated to Travel the World via telephone or email correspondence. It is the agent’s /guest’s responsibility to ensure amendments have been made and confirmed.  Changes and modification requests to a booking (name amendments, tour amendments etc) will not be accepted through a booking form.

Special Promotional Pricing

Tauck may choose to provide a special savings/promotional price that are only applicable to a specific trip and/or a specific departure date. Different terms and conditions may also apply

Time on Tauck (TOT) Promotional Offer

Tauck’s Time on Tauck offer is a bonus free hotel night at Tauck’s hotel before or after any Tauck land trip, small ship cruise or river cruise (excluding Christmas Markets) subject to availability. Guests must advise their preference for bonus free hotel night pre or post at time of deposit to confirm availability. All pre & post tour accommodations include – hot breakfast, complimentary internet where available, transfers to/from airport (flight arrival/departure times must be advised) and hotel porterage and gratuities.

This is a special promotion and is subject to availability and can be withdrawn at anytime.

Not Included

Insurance

We strongly recommend that all guests independently purchase comprehensive Travel Insurance for the full purchase price of the cruise as well as air and/or land program arrangement costs plus medical cover.

Airfare to the cruise departure point and from the cruise ending point are not included

Airport tax and departure taxes are not included.

Personal Expenses

Phone calls, room service, laundry, airline excess luggage charges and other optional extras are not included.

Luggage Responsibility

Although every effort is made to handle guests’ luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage personal effects due to breakage, theft, or fair wear and tear through hotel, airline and group carrier handling. It is more important to have adequate insurance to cover these eventualities.

Before You Go

Itinerary Changes & Price Flexibility

Tauck pledges to make every effort to operate all cruises and tours as advertised.  Tauck reserves the right to alter or curtail the itinerary, or substitute sightseeing, ports, hotels and / or conveyances as deemed necessary.  Due to changing weather conditions, navigation along the rivers and passage under bridges may be impacted by high or low water levels, necessitating a change in itinerary to complete our journey. Any savings realized by these changes will be refunded to passengers.  Any resultant added expense will be covered by Tauck. Note: Although not expected, prices in the brochure maybe modified due to unexpected significant factors not forecasted at the time of printing.

Passports & Visas & Immunisations

Guests are required to hold reservations under their passport names. All guests are required to carry a passport valid for a minimum of 6 months after completion of their booked tour. Visas remain the responsibility of the Travel Agent and/or guest.  Please contact the appropriate consulates for the most up to date information regarding visas.  As to immunisations, please check with a travel medicine specialist or local health department for specific recommendations and/or requirements. All matters relating to compliance with the laws and regulations of all immigration authorities are solely the guest’s responsibility.

International Cruise Regulations

Guests must provide their passport number and date of birth to Tauck for all cruises. Tauck must provide this information to the cruise line before departure or you may be denied boarding

Membership & Health

Membership will be granted to all persons. Please consult your physician for pre-departure health advice. Tauck reserves the right to terminate the cruise of any person s who are abusive of others or whose behaviour disrupts the tour.

Guests needing Special Assistance

Tauck regrets it cannot provide individual assistance to a guest for walking, dining or other personal needs. Guests needing such assistance must be accompanied by an able companion who will assist them.

Tauck regrets they cannot accommodate wheelchairs or motorised scooters on these itineraries. Please enquire at time of booking.

Airline Security Measures

The Transportation Security Administration requires all passengers to provide their name as it appears on the passport or government- issued I.D. to be used whiles travelling, their date of birth and gender when making airline reservations. This information will be requested at time of booking for all flight arrangements made through Travel the World.

Air Services

International airfare maybe purchased through Travel the World.  By using Travel the World’s air services you agree that Travel the World, in purchasing , selling or otherwise arranging air transportation, is acting only as your agent and is not liable or responsible for any accident, death, personal injury, illness , property damage, delay or other loss of expense of any nature whatsoever arising directly or indirectly out of any act of God, or any actions or omissions ( including any failure to provide services ) or default of, any carrier. All carriers are independent contractors and are not owned, managed, controlled or operated by Tauck or Travel the World. Your airline ticket constitutes a contract between yourself and the airline ( and not Tauck or Travel the World ), even if purchased through Travel the World. Tauck and Travel the World are not liable and do not assume responsibility or accept claims in regard to, seat assignments, name changes , schedule changes, flight changes, cancellations, claims for a refund or reimbursement of airline ticket fees, or any other loss or expense incurred by our for any reason whatsoever (including, without limitation to bankruptcy, insolvency , reorganisation of a carrier or similar relief from creditors ) when purchasing or using the carrier’s services. Travel the World must handle ticketing for Travel the World special fares which are subject to availability and cannot be guaranteed until reserved. Special fares cannot be combined with any other promotional offer and must be booked in conjunction with a Tauck tour. Electronic ticket numbers will be sent with final documents. Should you cancel or change your air once deposit has been paid including before or after departure , all airline cancellation and change fees will apply.

Documentation

Documents are prepared in the USA and will be sent approximately 3 weeks prior to the commencement date of the tour. It is most important all reservations be made in the full passport name of guests travelling. If changes are required after documentation has been issued, fees may be charged. The departure date from Australia should be provided for all guests so documents can be requested and received before guests depart. This information is required to be completed on the booking form and should be returned with deposit to avoid any delays with documentation. On occasions where documents are unable to be received before guests’ departure, Electronic Documentation may be issued.

Guaranteed Departures

Tauck reserves the right to cancel or offer alternate departures if deemed necessary. Tauck do not "guarantee" any tour departures. Tauck makes every effort to operate all tours with guests booked. Tauck does not have a set/exact number that decides or confirms a tour departure. It is a very rare occurrence that Tauck ever has to cancel a tour departure due to low numbers.

Responsibility:

Travel the World accepts bookings subject to the following conditions:

Travel the World acts as the co-ordinator for all persons taking any service, and in the making of arrangements for the service. Travel the World does not own, manage, control or operate any component of the delivery of services and all coupons, receipts and tickets are issued subject to the terms and conditions specified by the laws of the country where a service is provided.

Travel the World act only as an agent for the owners contractors and suppliers of services and assume no responsibility for the loss or damage to baggage, property or for injury or illness or death, or for any damages or claims of damage to persons or property, delays, transport failures, strikes, wars & uprisings, or acts of God etc over which we have no control.  Clients are strongly advised to insure adequately for the full duration of their travel arrangements in respect of illness or injury, death, and loss of baggage and personal effects.

While Travel the World will use its best endeavours to facilitate services* to be performed as advertised, reasonable changes in the itinerary may be made without notice where deemed necessary or advisable by Travel the World or the operator. Further, whilst Travel the World will take all reasonable steps to provide enjoyable services*, Travel the World accepts no liability for any loss of enjoyment whatsoever, and howsoever experienced by a passenger.

All matters relating to any service* provided by Travel the World are governed by the law of the state of New South Wales – Australia.

* Services refer to all accommodation & hotels or accommodation, cruises, flights, ground transportation / transfers, meals & beverages, shore excursions and tours.

Privacy Policy

Information collected in the booking process will be treated in accordance with Travel the World’s Privacy Policy. This policy can be found at traveltheworld.com.au/Privacy-Policy.html.

Travel the World and Tauck reserves the right to change deposit, payment and cancellation terms & conditions without prior notice.

For further information, please refer to the applicable Tauck brochures

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